Shipping policy

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Order Processing

  • Orders are not processed or shipped on weekends or public holidays.
  • During periods of high demand, processing times may be slightly extended.

Shipping Times

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Estimated delivery time:

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  • 3-5 days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free shipping promotions may be offered periodically and will be clearly displayed on our website when available.

Order Tracking

Once your order has shipped, you will receive a confirmation message containing your tracking information.

Please allow 24-72 hours for tracking information to update after shipment.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for delays or lost packages resulting from incorrect or incomplete shipping addresses provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.

While we will do our best to assist, we cannot guarantee delivery dates once an order has been handed over to the shipping carrier.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and provide clear photos of the damaged item and packaging.

We will review the issue and arrange a replacement or appropriate resolution when applicable.

Contact Us

If you have any questions about shipping, please contact us at:

Email: buydreams.contactus@gmail.com

We aim to respond to all inquiries within 24-48 business hours.

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